Last updated: 5 November 2026. This policy applies to paid subscriptions to Dygistic Tools (app.dygistic.com), operated by Dylan Grefte, trading as Dygistic (Chamber of Commerce number 91015324). Payments are processed by Paddle.com Market Limited (Paddle), the merchant of record, and refunds are issued through Paddle to the original payment method. This policy supplements the Paddle Refund Policy and the Paddle Buyer Terms; where those or the law of your country give you more rights, those rights apply.
14-day money-back guarantee
If Dygistic Tools is not what you expected, you can request a full refund of any payment within 14 days of that payment, whether it is your first payment or a monthly renewal. No questions asked, although feedback is welcome.
How to request a refund
- Email info@dygistic.com with the email address of your account, or
- Use the refund link in your Paddle receipt, or visit paddle.net.
Cancelling
You can cancel at any time from the Paddle customer portal (link in every receipt) or by emailing me. Your subscription then runs until the end of the current billing period and you keep access until then. No further payments are taken after you cancel.
Service problems
If the service was unavailable for more than 48 hours in a billing period because of a problem on my side, I refund that period pro rata on request, also after the 14 days have passed.
Founding price
The Founding price of EUR 29 per month is tied to an active subscription. If you cancel and later resubscribe, the then current Pro price applies.
How long it takes
Refunds are processed through Paddle within 5 working days of your request and typically appear on your statement within 5 to 10 working days, depending on your bank.